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Professional Services Offered

Lack of training or re-training on the overall system.
Totalmail or mobilecomm communication.
Out of Date processes or less then efficient processes.
Turnover of internal staff.
No internal subject matter expert.
Lack of reporting or ability to create good reports.
Complex system set up.
Manual process not being done inside of your TMS.
Lack of integration with Third Party programs.

There are many factors that can challenge companies when it comes to maximizing their TMS systems, such as:

If you fall into one of the categories above, our professional services team can help.

Services

Custom Software Development

DDS can develop custom software to handle and needs you may have regarding system enhancements, data flow, or any functionality that needs to be done outside of the normal functions of your system. We can also develop tools to use inside of your system to increase productivity, reduce effort, or automate processes.

Process Re-engineering

The biggest challenges to any organization are the day-to-day processes that use your resources and time, including manual processes and automated processes that are not optimized. DDS specializes in identifying these processes and designing options for you to re-engineer your processes to improve system functionality, increase efficiency, and reduce user efforts.

BI Integrations and Reporting

DDS specializes in SSRS reports that can be integrated into your system or run outside of your system. Our consultants can both modify standard reports to your needs and write unique reports specifically for your company. We have written many tools to store data from multiple platforms into a single database for use with reporting.

Management and Executive Level Consulting

User Training

Implementations

DDS Transportation Consulting works not only with end users but also with upper management and executive level personnel to help identify gaps in service, inefficient processes, and higher-level data analysis to assist with decision making. We strive to provide all levels of support to maximize ROI when it comes to using a TMS and all tertiary programs.

System functionality is always changing, and it is important that users are continually trained on how to use the systems effectively. DDS transportation Consulting offers both customized and standard end user training on any program in the TMW or TMT family of products. We can also document the training to provide a user reference guide. This will benefit not only seasoned veterans of the system but also the newest members of your team.

DDS can provide resources to assist with full Transportation Management Systems implementations, single program implementation, or partial implementation guidance. We can also assist with decision making on programs to implement during early stages.

Full System Analysis

Our contractors are able to provide the Services and Deliverable(s) listed below:

Onsite Analysis

The purpose of this project will be for DDS Transportation Consulting to perform an Operational and System analysis for the company.
A contractor will travel onsite for a 2-3-day review upon acceptance of the analysis visit.
A contractor will then document observations and recommendations remotely after the visit and provide this to the client.

Contractor Responsibilities

The purpose of this visit would be for both DDSTC and the client to meet and determine the current use of the client’s system, any gaps in procedures, and recommendations moving forward. The contractor will sit with and observe users while they are working in the system to identify system usage, ask questions, and gather key data elements. While observing if there are any tips or things that can be corrected immediately, we will work with the team to fix.

DDSTC will meet with the following departments while onsite:

Operations (Customer Service/Dispatch)
Back Office (Billing / Settlements)
Information Technology
Maintenance
Safety
HR

And any others that may be relevant to the project.

While onsite DDSTC will seek to accomplish the following:

Review status of the TMS Systems implementation and Core Business Processes.
Familiarize ourselves with the operation and identify gaps in implementation.
Identify/recommend best practices with regards to system(s) utilization.
Review any third party or tertiary programs that integrate with the TMS system.

Recommendations:

DDSTC will document our findings from the results from the onsite analysis, which will determine the best course of action for the client moving forward. After the discovery portion is completed DDSTC will deliver a proposed path for the second course of action, which typically comprises prioritized process and system enhancements that can be implemented with or without the further assistance of DDSTC.